Establish the reason for the conversation and the objective. Do you want to give feedback, understand your team member’s points of view, or plan a solution to a problem?
Define is the issue, its impact, and the potential consequences of doing nothing.
Discuss - Listen to what your team member has to say. Why is it important to resolve this situation? What’s at stake if we don’t resolve it? How could you do things differently?
What are some of the actionable takeaways from the conversation? What needs to happen next and who’s responsible for those actions?
How do you feel about how this conversation went?